These Terms and Conditions (“Terms”) govern your access to and use of the services provided by U-First Logistics (“U-First Logistics,” “we,” “us,” or “our”), including our errand and courier delivery services and our website (“Service”). By accessing our website, placing an order, or using our Service, you agree to be bound by these Terms. If you do not agree, you must discontinue use of our website and services.

Scope of Services

U-First Logistics provides:

Same-day and scheduled courier deliveries
Medical, legal, and personal errand services
Pickup and drop-off services
Package handling and transportation
Other logistical tasks as agreed upon with the customer

We reserve the right to refuse any service request at our sole discretion, including items or tasks we consider unsafe, illegal, or beyond operational capacity.

User Eligibility

By using our services, you confirm that:

You are at least 18 years old, or legally able to enter into a binding agreement.
All information you provide is accurate and complete.
You have legal rights to request pickup, transport, or delivery of the items involved.

Service Requests and Orders

1. Order Placement

Service requests may be submitted through our website, phone, email, or authorized booking platforms.

2. Accuracy of Information

You are responsible for providing complete and accurate:

Pickup and delivery addresses
Contact information
Package descriptions
Timing requirements
Special instructions

We are not liable for delays or failed deliveries resulting from inaccurate information.

Prohibited Items

U-First Logistics does not transport the following:

Illegal substances or contraband
Weapons, explosives, or hazardous materials
Perishables requiring refrigeration (unless pre-approved)
Cash over a certain limit (set by company policy)
Valuables exceeding insurance limits without prior documentation
Items prohibited by state, federal, or carrier regulations

We reserve the right to inspect or decline any package suspected of containing prohibited items.

Delivery Conditions

1. Delivery Windows

Delivery times are estimates and not guaranteed unless explicitly stated.

2. Recipient Availability

If a recipient is unavailable:

We may leave the package in a secure location (if authorized).
Additional delivery attempts may incur additional fees.

3. Signature Requirements

Some packages may require a signature. If the recipient refuses delivery, the package will be returned at the sender’s expense.

Fees, Payments, and Billing

All service fees must be paid at the time of booking unless otherwise agreed.
Prices may vary based on distance, weight, urgency, or special handling.
Additional charges may apply for waiting time, after-hours requests, cancellations, or failed delivery attempts.
Payment methods accepted: [Insert methods, e.g., credit/debit cards, ACH, digital payments].

Payments are processed through secure third-party providers. U-First Logistics does not store complete payment details.

Cancellations and Refunds

1. Customer Cancellations

Cancellations made before dispatch may receive a partial or full refund based on company policy.
Once a driver is dispatched, cancellation fees may apply.

2. Failed Deliveries

If delivery is unsuccessful due to incorrect information or recipient unavailability, no refund will be issued.

3. Service Errors

If U-First Logistics fails to complete a delivery due to our own error, a credit, refund, or complimentary re-delivery may be offered at our discretion.

Liability and Limitations

1. Item Condition

We are not responsible for:

Poorly packaged or fragile items not disclosed in advance
Perishable items affected by weather or delay
Loss or damage resulting from inaccurate instructions

2. Maximum Liability

Unless otherwise documented in writing, our liability is limited to the lesser of:

The service fee paid, or
The declared value of the item (up to the limit defined by U-First Logistics policy)

3. Indemnification

You agree to indemnify and hold harmless U-First Logistics from all claims, damages, losses, and expenses arising out of your misuse of the Service or violation of these Terms.

Customer Responsibilities

Customers are required to:

Ensure items are properly packaged for safe transport
Comply with all laws and transport regulations
Provide accurate service details
Be available or ensure recipient availability within the delivery window

Privacy and Data Use

Customers are required to:

Ensure items are properly packaged for safe transport
Comply with all laws and transport regulations
Provide accurate service details
Be available or ensure recipient availability within the delivery window

Intellectual Property

All content on our website—including logos, text, images, and designs—is the property of U-First Logistics and is protected by law. Unauthorized reproduction is prohibited.

Termination of Service

We may suspend or terminate your access to our services at any time for violations of these Terms or harmful conduct.

Modification of Terms

U-First Logistics may update or modify these Terms at any time. Updated versions will be posted on our website with a revised Effective Date. Continued use of our services constitutes acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of the state in which U-First Logistics operates, without regard to conflict-of-law principles.

Contact Information

For questions regarding these Terms and Conditions, please contact:

U-First Logistics
Email: info@ufirstlogistics.com

Terms & Conditions

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Designed By:

Zohaib Ul Hassan

Terms & Conditions

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