Privacy Policy

Overview

U First Logistics (“U First Logistics,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, website visitors, and all individuals who interact with our errand and courier delivery services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

We may collect the following categories of information:

1.Personal Information

Information that identifies or can be used to identify you, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed through secure third-party providers; we do not store full payment details)

2. Service and Delivery Information

  • Pickup and drop-off locations
  • Package descriptions (non-confidential)
  • Signature confirmations
  • Delivery instructions

3. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device identifiers
  • Pages viewed and time spent
  • Cookies and similar tracking technologies

4. Communication Information

  • Customer service inquiries
  • Emails, messages, or other communications you send to us
How We Use Your Information

We use your information for the following business and operational purposes:

  • To process and complete courier and errand service requests
  • To provide real-time updates, delivery confirmations, and customer support
  • To process payments
  • To improve website functionality and user experience
  • To send administrative information, such as service updates or policy changes
  • To maintain internal records, analytics, and service optimization
  • To comply with legal and regulatory obligations

We do not sell your personal information.

How We Share Your Information

We may share your information with:

1.Service Providers

Third-party vendors that perform services on our behalf, such as:

  • Payment processors
  • Software and IT support providers
  • Delivery management tools

These providers are authorized to use your information solely as needed to support our business operations.

2. Legal and Compliance

We may disclose information:

  • To comply with laws, regulations, subpoenas, or legal processes
  • To protect our legal rights, safety, or property
  • To prevent fraud or misuse of our services

3. Business Transfers

If U First Logistics undergoes a merger, acquisition, or business restructuring, user information may be transferred as part of the transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

  • Enhance site navigation
  • Analyze site usage
  • Improve performance

You may modify your browser settings to block cookies; however, some website features may not function properly.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information only as long as needed to:

  • Provide our services
  • Meet legal, tax, and accounting requirements
  • Resolve disputes and enforce our agreements
Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we learn that information was collected from a child, we will promptly delete it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your information, such as:

  • Access to your personal data
  • Correction of inaccurate information
  • Request for deletion
  • Opt-out of certain data uses
  • Data portability requests

To exercise these rights, contact us at the information below.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our site or services indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

U-First Logistics
Email: info@ufirstlogistics.com